Shipping Information

SHIPPING COSTS & DELIVERY TIMES

• Royal Mail Standard (£4.99) – This service usually get there the very next however in some circumstances can take an extra day or two maximum. Your order will be fully trackable with the tracking number we provide on dispatch.
• Royal Mail Next Day Guaranteed (£9.99) – This service is offered by royal mail and guarantee to be delivered the next day, Your order will be fully trackable with the tracking number we provide on dispatch. (Please bear in mind this guarantee is not offered by us and should any late arrival please take it up with Royal Mail to get your reimbursement.)
• EU & International Shipping (£12.99) – We use Royal Mail for all EU and international shipping, delivery time is normally 3 – 7 business days depending on what country you reside in. Your order will be fully trackable with the tracking number we provide on dispatch.

All shipping methods will need to be signed for on arrival and will be fully trackable in your country with your local mail service for a more detail information.

Please note that densitylabs.co.uk do not provide these delivery times, these are estimated delivery times provided by the mail service  and any late arrivals are to be taken up with the mail service themselves. Any orders that have had a delivery attempted but no one is home to sign for, they will be taken to your nearest sorting office and you will be left a delivery attempt note, which you should take with you to collect the delivery at your soonest convenience. Should you not collect your order within the given period it will NOT be returned to us and therefore will be destroyed so you will not be eligible for a refund or a reship.

RETURNS, REFUNDS & REPLACEMENTS

We guarantee your satisfaction with our Products and if, for a reason of manufacturing fault, you are not satisfied with any Product(s) you purchase, we offer a full refund or exchange policy. This is to ensure your satisfaction at all times with our Products.Without prejudice, you may RETURN AN ITEM PROVIDED THE SEAL IS UNBROKEN, THERE IS NO DAMAGE TO THE PACKAGING AND THE PRODUCT HAS BEEN STORED IN THE RECOMMENDED CONDITIONS. In this case, you will receive a full refund of the price paid for the Product in accordance with our refund policy. This provision does not affect your statutory rights..

We provide a guaranteed delivery service at density labs.co.uk, we believe that every valued customer should get what they pay for so if for any reason (other than you not collecting it in time after an attempted delivery) your order should not arrive we offer a full  replacement after 15 days.

PLEASE NOTE THE FOLLOWING POINTS :

• Customers have from the time of purchase to the time of shipment to cancel any order.
• All sales are final once the order has been dispatched from our warehouse.
• Only recorded mail qualifies for a free reship after 15 days.
• None recorded mail is ordered at the customers risk and will not be reshipped should it not arrive.
• Countries must not be on our shipping RED list (no reship offered for certain countries)